Is our Gingerbread Butterscotch cookie in danger?

Noshy is very specific with and diligent about our ingredients – who makes them, where they come from, and what they’re made with.

We use Nestle Toll House Butterscotch Chips in our Gingerbread Butterscotch cookie – our signature cookie. The cookie that started it all.

We were never completely happy with the fact that their ingredients included artificial colors, but we couldn’t find a comparable morsel that tasted as good and didn’t collapse under the heat of the oven.

We even applauded when Nestle announced that they’d be reformulating their products to take out as many artificial ingredients and flavors as possible. It was great news!

Until it wasn’t.

We recently came across a bag of the newly reformulated butterscotch chips. Slightly different packaging makes them easier to spot – no window on the front to see inside the bag; thicker plastic packaging – and deeper yellow. Not to mention the ingredient listing.

Even the chips themselves were visibly different.

2015-10-15 09.25.21
Nestle Tollhouse Butterscotch morsels. Original formula on the left; new formula on the right.

But here’s where we run into a problem. The new formula smells and tastes like chemicals, despite the company’s attempt to take out the artificial stuff and replace it with natural ingredients.

I even passed the two bags of morsels around the bakeshop to get the other girls’ opinions. Hands down, everyone in the shop made a face when smelling/tasting the new formula. No good.

I’ve called Nestle to register my complaint and I’m mildly hopeful that they’ll change things back (or again) because I was told they’ve been hearing my complaint a lot.

In the meantime, I’m going around to every source & store I can find and buying up all the old formula morsels. I can usually find only a few bags at a time, but I’m a woman on a mission. The last thing I want is to end up playing the Grinch when I can’t make Gingerbread Butterscotch cookies for you all this holiday season.

Want to help?

1. Call Nestle at 1-800-851-0512 and let them know that you disapprove of their new butterscotch chip formula. Get your friends to call too. Have a party, have everyone call.

2. Let me know if you find a store that still carries the old formula chips. Heck, even buy them up for me (keep an eye on the expiration dates, please), I’ll reimburse you. Here’s what to look for:

The old (good) formula packaging looks like this:


Key features:

1. the window in the bottom right hand corner that allows you to see the chips inside.
2. the big “75 years” logo as part of the main logo on the center left of the package

Here’s the new (bad) formula packaging:


Key features:
1. no window to see the chips
2. thicker, darker yellow plastic packaging
3. the “75 years” logo is small and in the upper lefthand corner

5 comments on “Is our Gingerbread Butterscotch cookie in danger?Add yours →

  1. I found this post after making scotcharoos and noticing that the butterscotch chips had a horrible chemical smell and flavor that is very prominent. The old recipe had a slight chemical flavor as well but the new formula is almost inedible. I called Nestle and they told me about the recipe change, etc. She said my feedback would be filed. I hope they fix them!

  2. yes the new flavoring is awful – don’t know why they had to change it – won’t be making anymore magic squares this year:(

  3. Same experience for us. We make Special K peanut butter treats around Christmas every year and this year the melted topping, which is half semi-sweet chocolate chips and half butterscotch chips, now tastes like chemicals for the last three batches. My wife called Nestle today and they advised of the reformulation back in June 2015. Hopeful they will hear the complains and make the product better or back to what it was before.

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